Return Refund Policy

Thank you for shopping with LHYXU LLC. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policies below.

1. Returns

• Return Eligibility:
  You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and with all tags and packaging intact.
• Non-Returnable Items:
  Certain products are non-returnable, including but not limited to:
  • Final sale or clearance items
  • Intimate or personal care items
  • Customized or personalized products
  • Items damaged due to misuse or improper handling
• Return Process:
  To initiate a return, please contact us at service@lhyxu.com with your order number and reason for return. Our customer service team will provide instructions and a return authorization if your request is approved.
• Return Shipping:
  Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping method to ensure your return is received.

2. Refunds

• Inspection & Processing:
  Once we receive your returned item, it will be inspected within 7-10 business days. You will receive a confirmation email regarding the status of your refund.
• Refund Eligibility:
  Approved refunds will be processed to the original payment method used during purchase. Refunds typically take 5-7 business days to appear on your account, depending on your bank or payment provider.
• Partial Refunds:
  In certain cases, such as items with signs of wear, damage, or missing tags, a partial refund may be issued.
• Shipping Fees:
  Shipping charges are non-refundable unless the return is due to our error.

3. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

4. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 7 days of receipt with photographs of the issue. We will arrange for a replacement or full refund.

5. Cancellation Policy

• Orders can be canceled within 24 hours of placement by contacting us at service@lhyxu.com. After this period, cancellations may not be possible if the order has already been processed or shipped.

6. Contact Us

For any questions or to initiate a return, please contact our customer service team at:

Email: service@lhyxu.com

Thank you for shopping with LHYXU LLC. We appreciate your business and aim to ensure your satisfaction.